United Way

Chat with a 2-1-1 Resource Specialist Online

2-1-1 Online Chat Agreement

Online chat is available Monday through Friday 9 a.m. - 5 p.m. Outside of regular business hours you can reach a trained resource specialist via phone by calling 2-1-1 or 1-800-427-4626.

If you or someone you know is going through a mental health crisis or is feeling suicidal, please dial 1-800-273-TALK (8255) for the National Suicide Line. This is a nationwide number and their services are available 24 hours a day. If you need emergency 9-1-1 assistance, please disconnect from this session and dial 9-1-1 or your local emergency number.

The United Way 2-1-1 Missouri and Southwest Illinois Chat Service is intended to provide information about and referrals to local Health and Human Services in Missouri and Southwest Illinois.

Providing Your Information:

During your chat session, you may be asked to provide us some demographic information such as email address, zip code and age. United Way 2-1-1 Missouri and Southwest Illinois is committed to your privacy and agrees to keep your information confidential. If you choose to share additional personal information with us, it will be used only for internal purposes, allowing us to better serve you. We never sell, rent or exchange any of our clients’ information. Any information provided by you will be disclosed in accordance with applicable local, State and Federal Laws and regulations. A transcript of your chat session between you and our Information and Referral Specialist is recorded and stored only for quality assurance and training purposes. You may be asked to provide your email address so that a copy of the chat session can be emailed to you for your records.

To agree and continue with the chat session, please click the “agree” button below.

Agree