Community Information Exchange

Better Connected for Better Care

The Community Information Exchange (CIE) is a network of partners focused on improving the health and well-being of people in the St. Louis region. 

Using a shared technology platform, partners will be able to coordinate efforts to maximize resources in the delivery of holistic, person-centered care.

By placing the client first, the CIE network can shift from a reactive approach to serving our neighbors to a proactive, person-centered system of care that promotes ownership and accountability by sharing resources, tracking outcomes, and integrating data through the use of common language, intakes, and bi-directional referrals.

WHAT WAS

The current system requires the client to make multiple and repeated entries into multiple agencies to try and find help.

Alex can’t make rent this month and calls 2-1-1 to find help.

Alex gets connected to rent assistance, and is okay for now.

Before long, other needs arise and Alex begins the process again.

WHAT CAN BE

With CIE, the client can enter the ecosystem once, from any point, and get connected to the care needed from multiple partners.

Better care for the client. Better efficiency for the agencies. Better for the community.

Alex can’t make rent this month and calls 2-1-1 to find help.

2-1-1 creates a holistic care profile, identifying Alex’s other relevant needs, and shares the profile with network partners for proactive care.

Proactive care means connecting Alex to network partners for all unmet social determinants of health, and partners update the network with data and outcomes to ensure Alex’s goals are reached.

GOALS AND PRIORITIES

Keep people at the center

No more letting people fall through the cracks.

Convene community service providers

People receive more holistic care, instead of only episodic assistance.

Improved client experience

A path to care with many ways to connect and no dead ends.

Proactive client engagement

Responding to a client’s request is only the first step, and is a shared responsibility among agency partners.

Streamlined intake process

Common language and integrated data improves efficiency and access throughout the network.

BENEFITS FOR SERVICE PROVIDERS

Streamlined intake

Access to big picture case history

Knowledge of network's available assets

Economies of scale

Helping people more completely to reduce need of the system

PARTNER WITH US

Tier 1

Connected Partners have the ability to make electronic referrals, including the functionality to send, accept and decline referrals and provide electronic status and outcome updates through CIE.

  • They receive only limited client information and do not have access to the full CIE client record. 

Tier 2

Integrated Partners have full access to the CIE shared client record with option for record loo-ups, record creation, data sharing and bi-directional referrals.

JOIN THE MOVEMENT

JOIN NOW TO PARTNER WITH CIE

Fill out the form below to let us know you’re interested in the CIE. A member of the team will follow up with you to get you started.

Contact us to get started. 

If you have any questions or would like more information, please contact ciestl@stl.unitedway.org.